Closed questions - Can be answered with a single word or short phrase.
examples:
How old are you ?
Where do you live ?
Are you happy ?
using closed questions can; give you facts, are very easy to answer, are quick and easy to answer, allow to the questioner to keep control of the conversation.
Usage of closed questions
act as an ice breaker to open a conversation.
For testing and understanding. e.g. so you want a car ?
To set up a desired positive or negative frame of mind in them. e.g. Are you happy with your current supplier ?
For seeking yes to the big questions ?
you can turn any opinion into a closed question that forces a yes or no answer.
Open questions - An open question is used when you wish to receive a long answer.
Although closed questions can be given long answers open questions are designed to have this effect
They as the respondents to think and reflect.
They will give you opinions and feelings.
They hand control of the conversations to the respondent.
Actively listen to the answer
usage of open questions.
develop conversation.
Find out more about a person. What do they do ? Need ? Think ?
Getting people to realise there problems.
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